Complaint! / Sara Ahmed.

Includes bibliographical references and index.

Institutional Mechanics -- Mind the Gap! Policies, Procedures, and Other Nonperformatives -- On Being Stopped -- The Immanence of Complaint -- In the Thick of It -- Occupied -- If These Doors Could Talk? -- Behind Closed Doors: Complaints and Institutional Violence -- Holding the Door: Power, Promotion, Progression -- Collective Conclusions -- Complaint Collectives.

"In Complaint! Sara Ahmed examines what we can learn about power from those who complain about ". Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what does happen. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed upon those who complain. To open these doors, to get complaints through, keep them going, or keep them alive, Ahmed emphasizes, requires forming new kinds of collectives. The book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary"-- Provided by publisher.