Housekeeping by design : hotels and labor / David Brody.
Material type:
Includes bibliographical references and index.
Vignette 1: booking a room -- Theoretically checking in -- Vignette 2: Plaza memories -- Design and the chambermaid: Mary Bresnan's The practical hotel housekeeper and E. M. Statler's Service code -- Vignette 3: "for your safety" -- A textbook case: pedagogy and housekeeping -- Vignette 4: the hotel as mise-en-scene -- Laboriously unreal: design and hotel impossible -- Vignette 5: you're doing research where? -- Go green: design, hotels, and the sustainability paradox -- Vignette 6: Chicago and thick description -- "We truly listened to our guests": rethinking the redesign of the Hyatt Regency Chicago -- Conclusion: a Cinderella story.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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